Typical Tasks
Instruct customers on the safe and proper use of equipment.
Confer with customers to determine the nature of problems or to explain repairs.
Make service calls to repair units in customers' homes, or return units to shops for major repairs.
Install, service, and repair electronic equipment or instruments such as televisions, radios, and videocassette recorders.
Read and interpret electronic circuit diagrams, function block diagrams, specifications, engineering drawings, and service manuals.
A day in the life
What kind of work is this?
Realistic
Practical, Physical Work
Conventional
Organized, Procedural Work
Investigative
Studying, Research based work
What personality traits do you need to succeed?
Attention to Detail
Dependability
Integrity
Initiative
Analytical Thinking
Stress Tolerance
What key skills are needed for this job?
Quality Control Analysis
Troubleshooting
Repairing
Speaking
Complex Problem Solving
Installation
Expected Knowledge
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Common Activities
Updating and Using Relevant Knowledge
Keeping up-to-date technically and applying new knowledge to your job.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
